Customers can cancel their account at any time without any prior indication. The customer is
under no obligation, and therefore cancellation can be conducted at any time through the
customer’s account page. Once your request has been received cmkart.co.uk will cancel your
account and will let you know as soon as possible that this has been completed. Please be
mindful that, if we disable your account for any reason, you will no-longer be a member and
will be unable to log into cmkart.co.uk website. If you want to enable your account, please
request by notifying us firstname.lastname@example.org
If the goods have been dispatched or delivered, but you have changed your mind, please give
written notice via email explain your wish to return the items to cmkart.co.uk within 14
working days of receipt.
You will not be entitled to this cancellation period should the item being considered for
return be something that deteriorates quickly, has a limited expiration date or is frozen food.
These non-refundable goods are defined under the term “perishable food and drink.”
For health and hygiene reasons, the following items sealed for protection reasons will be
deemed as used if unwrapped: personal grooming products e.g. hair accessories and styling
products, shavers, waxing kits, electric toothbrushes etc, will therefore be unable to be
returned if not in their original unused condition.
Cancellation will be accepted only upon the customer’s written consent. We would request
you to send the products back to our warehouse as soon as you can after the cancellation. The
consumer has a duty of care for the products during the cancellation period.
You must send the goods back to our below address at your own cost, unless we delivered the
item to you in error or the item is damaged or defective. In those cases, we will bear the
If you find any of the perishable goods are damaged or received under quality, please email
our customer service team with an image of the product attached. If the image that you sent
proves the product to be damaged or under quality, verifying the same we will refund you the
cost of the product without if required will arrange the collection for the same.
Please note, shipping charges are non-refundable. All cancelled orders will only be refunded
the full item price as on the invoice, any service charge or shipping charge applied are not
refunded or cancelled.
GUIDELINES TO CUSTOMERS TO CANCEL THE ORDER:
Customers are entitled to a 14-day cooling off period on all items sold by
cmkart.co.uk that are not considered to be perishable or personal hygiene products as
listed above. This will apply within the 14 working days, (Saturday, Sunday and
public holidays are not considered as working days), after they receive the parcel.
To cancel the order, customers need not pay any charge, but will be responsible for
covering the cost of returning the goods.
You must notify us of your cancellation in writing our customer service team. Please
write to our customer care executive regarding the cancellation or the returning of the
product; he may suggest some alternative ways of resolving your issue. However, if
you decide to proceed, we will cancel your order or accept the returned product as
You must return the goods to our contact address in their original condition at your
own cost, (unless we delivered the item to you in error or the item is damaged or
defective), as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the
goods, if you do not return the goods or return them at our expense.
Please let us know once you have cancelled the order or returned any product to our
warehouse on the above contact details, so that we will be able to process the refund
to your account. Refunds will be made within 3-5 working days, after the product is
received at our warehouse.
Please note, shipping charges are non-refundable. All cancelled orders will only be
refunded the full item price as on the invoice, any service charge or shipping charge
applied isn’t refunded or cancelled.
TERMS & CONDITIONS TO CANCEL THE ORDER:
Customer must bear the delivery fee to send the products back to our warehouse.
Customer is responsible for sending the products back to our warehouse.
Customer is responsible for sending the good back in an adequate packing for the
shipment to reach us in good manner.
Customer is whole responsible till we get the good into our Wearhouse. Any damage
during the return, the charges will be deducted against the refund.
We advise customers to open their parcel as soon as they receive it. If you are not happy with
any item, please get in touch with our Customer Service Team within 24 hours of receiving
the parcel by emailing our customer service team.
Please note that photo proof is needed for any quality complaints.
Customers are requested to sign for accepting the delivery.